GENERAL POLICY / TERMS & CONDITIONS
By providing information to us (by any means, whether in a store, in correspondence, via our Website or otherwise) you consent to our use of the information you provide in accordance with this Policy. Any reference to our Website includes its e-mail, text, live chat, and other electronic messages. If you do not agree with this Policy or our practices, you may not use our Website.
Information We Collect
We collect personal information about you in various ways, such as when you provide it at our stores, on our Websites or affiliated websites, through our apps and social media channels, at our events, through your participation in surveys, via text messages or on the telephone. The types of personal information we may collect include:
• Contact information (such as name, postal address, email address, and mobile or other telephone number), even if you do not complete your purchase;
• Username and password if you have registered an account with us;
• Payment information (such as your payment card number, expiration date,
authorization number or security code, delivery address, and billing address); purchase, return, wish list and transaction information; customer service information (such as customer service inquiries, comments and history);
• Device information;
• Photographs, comments and other content you provide;
• information regarding your personal or professional interests, date of birth,
anniversary date, demographics (such as gender, occupation, income and marital status), experiences with our products, and shopping and contact preferences;
• Social media information;
• Contact information you provide about friends or other people you would like us to contact; and
• Information we may obtain from our third-party service providers details you provide when you contact us or make enquiries either generally or about any purchases you make with us;
• details of your visits to the website and the resources that you access; and
• information you provide if you report a problem with our website;
In addition, when you visit our Website, open our emails, use our apps or interact with our related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies, web beacons and web server logs.
The information we collect in this manner may include your IP address, unique device identifier, browser characteristics, domain and other system settings, search queries,
device characteristics, operating system type, language preferences, referring URLs, actions taken on our site, dates and times of website visits, metadata and other information associated with other files stored on your device. Through these automated collection methods, we obtain “clickstream data,” which is a log of the links and other content on which a visitor clicks while browsing a website. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. While you can change your cookies settings in your browser, please note, however, that without cookies you may not be able to use all of the features of our Website. Google Analytics may use the Double Click cookie when collecting data. In addition, we may use local shared objects to collect and store information about your preferences and how you interact with our Websites and Apps. These technologies help us recognise you, customise or personalise your shopping experience, store items in your online shopping cart between visits, and analyse the use of our services and solutions to make them more useful to you. These technologies also allow us to aggregate demographic and statistical data and compilations of information, which may include personal information, and provide this information to our business partners and service providers that provide products and services to us. We may also offer internet-based advertising programs on our Website such as AdChoices and NetworkAdvertising. These third-party services selectively display ads based on browsing history. You can opt out of these services by clicking on the links above. We also may collect information about the location of the mobile device or tablet used to access the Website (“Location Data”). Location Data includes:
• the location of the mobile device or tablet derived from GPS or WiFi use;
• the IP address of the mobile device or tablet or internet service used to access the Website; and
• other information made available by a user or others that indicates the current or prior location of the user, such as geotag information in photographs
We will inform you if a specific Website, app or service collects precise Location Data. If
you do not want us to collect Location Data from your device, please delete the app or
disable the location settings on your device or tablet. Note, however, that disabling the
location setting may affect your ability to access and use that app.
When you connect with social media though the Website, you may link with social media
platforms and social media plug-ins (e.g., the Facebook “Like” button, “Share to Twitter”
button) (collectively, “Social Media”).
When accessing services through a Facebook or other social media account, we may
(depending on the applicable user privacy settings) automatically have access to
information provided to or through the social media platform. We may collect and use this
information for the purposes described in this Policy or at the time the information was
Information collected directly by the third party providers of the features is subject to the
privacy policies or notices of these providers. We are not responsible for these providers’
information and privacy practices.
Information we collect will only be used as described in this Policy. If you choose not to
provide certain information, we may not be able to provide you with requested products,
services or information.
How We Use The Information We Collect
We may use the information described above in one or more of the following ways, and we
may seek specific consent prior to such use, depending on your jurisdiction:
• to provide our Website and its contents to you;
• to provide requested products and services including, as applicable, order
confirmation, billing, and delivering products or services;
• to process and track orders;
• to respond to comments, questions, or concerns;
• to prevent and detect fraud and other unlawful activity, claims and other liabilities;
• to improve or develop new services and product offerings;
• to identify, offer, and contact you with personalised content and advertising,
including newsletters, articles, product or service alerts, new product or service
announcements, savings awards, event invitations, and other information;
• to conduct market research, surveys, and similar inquiries to help us understand
trends and customer needs across product categories or customer groups;
• to alert you about a product safety announcement or recall or correction of an offer,
promotion, or advertisement;
• to enrol you in loyalty or other programs, and enter you into sweepstakes and
promotions or contact you regarding a contest prize;
• to keep a record of our interactions with you if you place an order or otherwise deal
with our representatives over the telephone or online;
• to notify you of changes to our Website or any products or services we offer;
• for marketing and promotional purposes;
• to verify and validate your identity to reduce credit risk and manage collections;
• to ensure that your shopping experience is as easy and pleasant as possible;
• to carry out our obligations and enforce our rights; and
• to comply with and enforce applicable legal requirements, relevant industry
standards, contractual obligations and our policies.
We may also use the information in other ways for which we describe at the time of
In addition, we may use information collected through cookies, web beacons, pixels, web
server logs and other automated means for purposes such as
• customizing our users’ visits to our Website,
• delivering content tailored to our users’ interests and the manner in which our users
browse our Website, and
• managing our Website and other aspects of our business. To the extent required by
applicable law, we will obtain your consent before collecting information using
cookies or similar automated means.
We may use third-party analytics services on our websites and apps, such as those of
Google Analytics and Adobe Omniture . The analytics providers that administer these
services use technologies such as cookies, web server logs and web beacons to help us
analyse your use of our Website.
The information collected through these means (including IP address) may be disclosed to
these analytics providers and other relevant third parties who use the information, for
example, to evaluate use of the Website. To learn more about these analytics services and
how to opt out, please visit the relevant websites listed above.
On our Website, we may collect information about your online activities for use in providing
you with advertising about products and services tailored to your individual interests. We
also may obtain information for this purpose from third-party websites on which our ads
are served. This section of our Policy provides details and explains how to exercise your
You may see our ads on other websites because we use third-party ad networks, such as
Facebook and DoubleClick , to serve our ads. Through such ad networks, we can target
our messaging to users through demographic, interest-based and contextual means.
We can track your online activities over time by collecting information through automated
means, including through the use of third-party cookies, web server logs, pixels and web
beacons. The networks use this information to show you advertisements that may be
tailored to your individual interests. The information our ad networks may collect on our
behalf includes data about your visits to websites that serve our advertisements, such as
the pages or advertisements you view and the actions you take on the websites.
This data collection takes place both on our Website and on third-party websites that
participate in these ad networks. This process also helps us track the effectiveness of our
marketing efforts. To learn how to opt out of this ad network interest-based advertising,
click on the links provided in the website.
We do not disclose personal information we collect about you, except as described in this
Policy. We may share personal information with service providers who perform services on
our behalf. These service providers are permitted to use or disclose the information only
as necessary to perform services on our behalf or comply with legal requirements.
Examples of these service providers include entities that process credit card payments,
manage and reduce our credit risk, verify information, fulfil orders, and provide web
hosting, analytics and marketing services. We also may share your personal information
with our affiliates and joint marketing partners for the purposes described in this Policy.
We may release your personal information if we are required to do so by law or court
is necessary or appropriate to protect the rights, property, or safety of our company,
customers, affiliates, or others.
We may also share or transfer information, including your personal information, in
connection with the sale, transfer, acquisition, merger, acquisition, divestiture,
restructuring, reorganisation, dissolution, bankruptcy or other change or ownership or
control by Angel and Vedas or any affiliated company (in each case, whether in whole or in
part). When one of these events occurs, we will use reasonable efforts to notify users
before information is transferred or becomes subject to different privacy practices.
How We Protect Personal Information
We enforce commercially reasonable security measures online and in our physical
facilities to protect against the loss, misuse, disclosure, or alteration of personal
information provided to us. While we strive to safeguard your personal information, we
cannot guarantee the security of any information you disclose or transmit to us.
If you receive an e-mail that looks like it is from us asking you for your personal
information, do not respond. We will never request your password, username, credit card
information, or other personal information through e-mail.
Our Website has been approved by industry-recognized trust marks, Secured Socket
Layer [SSL] available for display on any website that protects its customers’ confidential
information using those services. Additionally, we have taken measures to make shopping
on the Website a safe and enjoyable experience for our valued customers.
We use Secure Sockets Layer (SSL) encryption technology, the industry standard for
secure online transactions, to encrypt your personal credit information, including your
credit card number, before it travels over the Internet.
We offer you certain choices in connection with the personal information we collect about
you, such as how we use the information and how we communicate with you. To update
your preferences, ask us to remove your information from our mailing lists, exercise your
rights, or submit a request, please contact us. You can also unsubscribe from our mailing
lists by following the “Unsubscribe” link in our emails.
We honour all opt-out requests, but there may be a delay between submission of such
request and actual removal from our mailing lists, as these lists are generated well in
advance of our actual mailings. Opting out of communications does not affect our
communication with you via telephone or e-mail regarding orders or other sales or service
You may request access to the personal information we maintain about you or request that
we correct, amend, delete or block the information by contacting us. You may withdraw
any consent you previously provided to us or object at any time on legitimate grounds to
the processing of your personal information, and we will apply your preferences going
Text Messaging Services
When you sign up for one of our text messaging programs, you are expressly consenting
to receive text messages on your cell phone or other mobile device about our products,
services, and/or programs which may be sent by automated means. Text messages will
only be sent to the mobile phone number used to opt into the applicable text message
Details on how many messages you should expect to receive are provided at the time of
enrollment. In some instances, you may have the opportunity to reply to a message, which
may result in additional response messages. Your consent to enrollment in any text
message program is not a condition of purchase.
Message and data rates may apply. We do not charge a fee for our text message
programs and assume no responsibility for charges by your carrier that you may incur
when you sign up to receive text messages from us. You may opt out of a text message
program at any time. You will receive a final confirmation message to confirm that you will
no longer receive text messages from the applicable text message program unless you opt
back into such program.
Some of our text messaging services have additional terms and conditions that will apply
in addition to the description above.
We are committed to protecting the privacy of children. The Website is not directed to
children and we do not knowingly collect any personal information from children. If a child
under the age of 13 has provided us with personal information online, we ask that a parent
or guardian please contact us .
Do Not Track Policy
Some browsers have a “do not track” feature that lets you tell websites that you do not
want your online activities tracked. At this time, the Websites do not respond to web
browser “do not track” requests or similar signals that users may employ.
By providing information on or through a Website you are consenting to the collection, use
and disclosure of such personal information as described in this Policy. You may withdraw
your consent at any time by following the procedure described in the Choice/Opt-Out
In addition, your use of the Website constitutes consent (a) to be contacted about your
account through any contact information you provide, including cell phone numbers, even
if the number is on a Do Not Call list, and even if you are charged under your phone plan
and (b) to the use of any automatic telephone dialing system and/or a prerecorded
message when contacted.
Links To Third Party Sites And Services
This Website may contain links to third party websites operated by individuals or
companies unrelated to us. Please be aware that we are not responsible for the privacy
practices of such third party websites. We provide links to these websites for your
convenience only and you access them at your own risk. We recommend that you review
prior to utilising them.
Access And Retention
If you have a Website account, you can log in to view and update your account
information. Please contact us with questions or concerns, to request edits to your
personal information, or to have it removed from our database. We keep your personal
information for as long as we think is necessary or advisable, and we reserve the right to
retain it to the full extent not prohibited by law.
When we obtain information about you, we may transfer, process, and store such
information in the United States and other countries, both within and outside of the
European Economic Area. By providing us with your information, you consent to the
transfer to, and to the processing and storage of your information in, countries outside of
your country of residence, which may have different data protection laws than those in the
country in which you reside.
Modifications To This Policy
We will modify this Policy if our privacy practices change. We will notify you of such
changes by posting the modified version on our Website and indicating the date it was last
modified, and, if the changes are significant, we will provide a more prominent notice
(including by email in certain instances). The date this Policy was last modified is at the top
of this page. Please periodically review this Policy so that you are familiar with the current
Policy and aware of any changes.
SECURITY AND STORAGE
Whilst we have policies, rules and measures in place and try to take all reasonable steps
to safeguard your personal information, Diamond Heaven cannot guarantee the security of
any information you provide online.
Everyday Use and Care of Gemstone Jewellery
Most gemstone jewellery is fairly durable, but some care does need to be taken.
• Remove jewellery before doing any housework - household cleaners are
corrosive and may permanently damage your gems;
• Remove jewellery before swimming or showering - chlorine, some soaps
and just immersing in water, may cause damage to your gemstones or their settings;
• Remove jewellery before sleeping - tossing and turning in your sleep puts
excess strain on your jewellery, causing it to become loose or even break;
• Only put on your jewellery after perfume and/or hair care products have
dried - these may cause breakdown of the stones;
• Store in a dark place, out of direct sunlight, in a pouch or ziplock bag -
sunlight may cause fading of stones and the humidity in the air can cause tarnishing
Silver can tarnish quite easily, leaving it looking black and dirty. To ensure that your
silver is kept shiny it can be polished gently with a jewellery cloth, or you can use a
standard silver polish.
TAKE CARE using polishes and tarnish removers around your gemstones, as these
can cause your gemstones to become dull and fade.
A soft cloth can be used to wipe over all your gemstones. As some gemstones are
more sensitive to getting wet than others, it is always better to keep them dry as
much as possible.
Cancellations of Orders
I fully understand that sometimes you may change your mind about purchasing
something after you have placed and paid for your order. In these cases, cancellation
can be done within 3 days [or 36 hours] of placing the order. I am happy to refund
your order, however a 10% administration fee will be charged.
Returns & Refunds for Gemstones and Beads
Returns for Gemstones and Beads are not allowed. There will be NO Return or
exchange or Cancellation of orders for Gemstones and Beads sold through the
website of Angels and Vedas.
Returns & Refunds for Raw Crystals, Geodes and Crystal figurines.
We want you to be satisfied, and understand that sometimes what you can see on a
web site doesn’t match how the real crystal appears physically. We do our utmost to
photograph them and describe them accurately, but recognise that we can’t always
meet everyone’s expectations. We don’t stock any crystals we wouldn’t want to own,
so if it isn’t right – send it back. We do require that you notify us within 3 days of
receiving the crystal, and that you have it back to us within 7 days . All sales are final
10 days after receipt.
If you are retuning an item, once we receive the crystal in the same condition in
which it was sent, we will refund your money by using the same means you used to
pay for the item originally. We cannot reasonably refund the cost of postage.
Be sure to include Return Form and a copy of your invoice to assure prompt refund.
Shipping charges for returning items are the customer’s responsibility. Please wrap
and pack the specimen carefully and insure the package for its value.
We do apologize for any damage in shipment. We pack very carefully and take all
possible precautions. However, on very rare occasions, damage does occur due to
mishaps in transit. Please contact us at once if you receive an item damaged in the
mail. We must be notified so that we can properly file an insurance claim. Please
check all shipments immediately and keep all packing material and wrapping should
a n i t e m b e d a m a g e d . C o n t a c t u s w i t h i n 2 4 h o u r s b y e m a i l a t
firstname.lastname@example.org for complete instructions for processing the collection of
any insurance and the refund of your purchase price. Please understand that if you
do not assist us in filing an insurance claim we will be unable to successfully recover
the value of the item from the Post Office, and will be unable to refund your purchase
price. A photograph of the item will be required if you have received a damaged
Returns & Refunds for Jewellery
Ritu Saxena tries to ensure that the quality of all her jewellery is of the highest
standard. She takes great pride in personally handcrafting her designs into beautiful
pieces that will not only look good when worn, but also help you to feel good at the
same time. As with all semi precious gemstones, there will be slight variations in all
the beads used.
When choosing your jewellery, please take note of the measurements given with the
description of each piece. If you require a different size, please contact Ritu Saxena
with your request, before placing your order. There will be an additional charge for
alterations on all wrongly sized purchases.
Ritu Saxena wishes you to always be absolutely delighted with any purchase made
through Angels and vedas. If for some reason, you are not 100% happy with your
items, you may return the jewellery. Notification for return should be provided within
3 days of sale at email@example.com. The product can be couriered back to us
within 7 days of receipt of notification. All sales are final 10 days after receipt.
Kindly email us the courier slip so that we can track the order. The items must be
returned in an unused condition, in its original packaging which must also be
undamaged or unmarked.
*Please contact Ritu Saxena BEFORE RETURNING. You will be offered an refund
(less a 10% administration fee), within this time frame. Please don’t remove the tag
before returning, otherwise the item will be considered sold.
India returns must be sent by next day Special Delivery service and insured for their
full cost. Overseas returns must be sent by your reliable postal service and insured
for their full cost.
Ritu Saxena ~ Angels and Vedas takes no responsibility for goods damaged
or lost in transit.
To Return an item please follow the below steps.
1. Contact us on firstname.lastname@example.org and let us know that you would like to
return your item within 3 days of receipt of product.
2. You will then be issued a Return Reference Number; a list of required details / a
form will be emailed over to you to be filled with. You may also include a covering
letter if need be. Please include the photograph of the damaged part / the exact
section of jewellery which seems to bear the problem.
3. Your item will need to be packaged in its original box with all the tag,
documentation received. Failure to return the box or any documentation could result
in a delay/deduction from your refund amount.
4. In case of Raw Crystal and Figurines, please wrap each item being returned
securely in tissue or toilet paper, then wrapped that in bubble wrap. Tape the bubble
wrap closed. Pack the tissue and bubble wrapped item in a sturdy box with at least
one inch of additional packing material all around. Use a new box. Include all labels ,
tags, and any other materials provided with the crystal in the box. If the crystal is
delicate or easily broken, it must be double boxed. Make sure the inner box is packed
as noted above, then pack that box in another with at least 1/2 inch of bubble wrap
or Styrofoam padding all around.
5. Please ensure that the parcel is addressed:
Angels and Vedas
904 Ivory Court - 4,
Essel Tower Apartment,
Gurugram, Haryana 122001
6. Once you have followed these steps please send the item back to us via a
reputable postal service or courier company. You’re responsible for the cost of
postage and ensuring the product is insured for the correct amount when sent back
to us. ANGELS AND VEDAS will not be responsible for any loss or damage while the
item is in transit back to us.
7. Email us the date of postage along with the parcels tracking number so we can
track your parcel.
8. Customers are requested to adhere to all the time limits. In case of Non-receipt of
Return Notification within 3 days and non-receipt of courier slip within 10 days, the
refund will be considered cancelled.
Are there any items not covered under your returns policy?
1. Bespoke items – Jewellery that has been specially commissioned for you will not
be valid, there will have been multiple points throughout where you will have had to
2. Engraved items – Any jewellery that had engraving carried out will be non-
returnable. This is personal to you and the item cannot be re-sold.
3. Worn or Damaged Items – Any jewellery that has been clearly worn or has
suffered damage whatever that maybe while in your possession.
4. Gemstones and Beads - There will be NO Return or exchange of Gemstones sold
through the website of Angels and Vedas.
How long will my Return/Exchange take?
Once we receive your returned item our Returns Department will check the item over
before releasing it for a refund. If any item is found to have been worn, damaged, re-
sized by another jeweller or it has been mishandled in anyway it will not be eligible
for a refund.
Once your return is approved please allow 10-20 working days for the funds to
appear in your account.
If any items that have missing diamonds/crystal or damage that the customer has no
knowledge of then the item will not be accepted for a refund. Our craftsmen are
some of the best qualified jewellers in the country and all our items are checked
thoroughly before dispatch.
If you are not sure whether your item falls under our Refund Policy then please
contact us on email@example.com or +91 9810887503.
We ask that any of our international customers contact us before sending any
Crystal healing is an alternative medical technique in which crystals and other stones
are used to cure ailments and protect against disease. Proponents of this technique
believe that crystals act as conduits for healing — allowing positive, healing energy to
flow into the body as negative, disease-causing energy flows out. It is important to
remember that healing is not the same as curing. Healing is helping the body, or
mind, to become stronger and consequently better. This method is not a replacement
of Allopathy or Homeopathy or Ayurvedic modes of treatments. Patients are
requested to use their discretion while using these Healing techniques. Always see
your doctor if you have nagging health problems or serious injuries—healing with
gemstones, Reiki and Distant Healing complements, but is not meant as a substitute
for medical, or psychological, diagnosis and treatment when needed.
Crystal healers become healers by passing a certification course, often offered over
the Internet from "natural medicine" universities or clinics, many of which are not
accredited by any central organisation. Currently, there are no state or federal laws
that regulate or standardise the practice of crystal healing or the licensing of crystal
healers specifically. In some US States, this type of alternative treatment may fall
under the category of massage or bodywork therapy. In those states, crystal healers
may be required to obtain a license in order to practice their trade.
Advice given by Ritu Saxena and through Angels and Vedas is spiritual in nature and
based on an intuitive reading of energy fields. This advice should be used for
informational purposes only. Ritu Saxena is not a licensed medical practitioner, does
not diagnose conditions, does not perform medical treatment, does not prescribe
substances, and does not interfere with the treatment of a client by a licensed medical
Clients bear the responsibility for any decisions they take based on the information
provided by Ritu Saxena and through the Angels and Vedas website. Ritu Saxena ~
Angels and Vedas shall not be liable to anyone for any loss or injury resulting from the
direct or indirect use of such information, and shall not be liable for any decision made
or action taken by me or others in reliance upon such information. Ritu Saxena
obtains information from various sources which she believes to be reasonably
reliable. However, she makes no claims, representations, or warranties as to the
information's completeness, accuracy, currency, or reliability.
While I try to ensure this website is as accurate as possible, Ritu Saxena ~ Angels and
Vedas cannot accept responsibility for any inaccuracies or errors out of its control.
Although I try to depict colours correctly I cannot take responsibility for differences
that occur due to differences in computer / laptop screens. All measurements given
are intended as an approximate indication for the size of the product.
Due to the intangible nature of spiritual services I am obliged, by law, to state all
intuitive services including, but not limited to, readings and consultations, are for
entertainment purposes only. They are not to be used as a substitute in any shape or
form for professional medical, financial or legal advice. Readings are not suitable for
persons under the age of 18.